myopening

Applications Support Representative - Healthcare

Location: Milpitas, CA

Position: Full Time

Salary: Open

No. of position: 2

Job Summary:

This position is responsible for handling diverse client questions on data entry and management, product customization, report execution, ad hoc report creation and analysis of report output.   Representatives use company products and/or internal tools for troubleshooting, data analysis and other related functions.  Representatives must have the ability to problem solve independently.  Calls and correspondence are documented in detail.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. 

Essential Functions: Applications Support Representative – Level I is responsible for:

I.       Customer Support

•        Responds to telephone calls / email requests from both internal and external sources for applications related support.

•        Responds to and resolves clients’ requests for product customization.

•        Responds to and resolves clients’ GUI and system navigation questions.

•        Works with clients to promote data management best practices.

•        Assists clients with data analysis referring more complex questions to Level II Applications Support Representatives.

II.      Communication

•        Communicates clearly and effectively with the client and provides the foundation for an ongoing and productive client relationship.

•        Communicates effectively with immediate manager, other company leaders and all team members.

•        Participates in all team meetings and activities.

III.     Documentation

•        Documents and tracks all client support calls using SalesForce case tracking system.

•        Produces enhancement cases and analyzes those cases to make recommendations to Product Management team.

•        Submits new and/or updated content to the internal applications support knowledge base.

•        Maintains HIPAA privacy and security standards as defined by the company.

Minimum Requirements: Applications Support Representative – Level I must have:

•        Knowledge of hospital information systems (i.e. ADT, Lab, Billing, etc.)

•        Experience with coding classifications systems (ICD, CPT, NUBC, etc.)

•        Knowledge and experience using web-based applications.

•        Good organizational skills, detail oriented, and has an interest in providing quality customer service.

Preferred Qualifications:

•        Bachelor’s degree in healthcare or related discipline, or equivalent experience.  Nursing degree a plus.

•        Prior contact/call center experience answering phones is desirable

•        Prior performance improvement/quality management/risk management work experience within a healthcare setting is highly desirable.

•        Knowledge of pharmacy data, hospital quality initiatives and JCAHO accreditation process is desirable

Let me have the following information, if interested... 

Word resume-

Full Name -

Current Location - 

Open for relocation -

Visa Status (Citizen or Green Card or EAD) -

Primary contact Number –

Best Time to contact -

Primary Email -

Expected salary

Reason for looking a New Assignment -

Are you currently in project -

When can you start –

How many years of experience in hospital information systems (i.e. ADT, Lab, Billing, etc.) -

Any experience in coding classifications systems (ICD, CPT, NUBC, etc.) -

Any experience in web-based applications -

Bachelor’s degree in healthcare or related discipline, or equivalent experience.  Nursing degree a plus –

--
SANTOSH KUMAR | Sr. Technical Recruiter

 Two95 International Inc. | ‘Global Talent Mapping’ 

 T: +1-856-528-3312*1208 | santosh.kumar@two95intl.com | Fax: 856-494-1988